Public and Commercial Services Union

What happens if you have a problem at work?

What can you expect from your union?

One of the advantages of being a PCS member is that you are able to talk to your local union representative if you find that you are in difficulties that are about, or affect, your employment.

PCS representatives are trained and supported to provide you with the help and guidance that you will need to resolve your situation satisfactorily.

This guide is designed to give you information on what you can expect from your representative and how you can help them bring your case to a conclusion that you will find acceptable.

It gives you information about what you can do and outlines some of the difficulties that there can be in resolving cases.

This section covers the following topics:

• Talking to your union rep
• What if I am not a member?
• Your PCS representative
• Explaining your case
• What can your PCS rep do?
• What is a suitable outcome?
• What if PCS cannot help?
• What happens after internal procedures are exhausted?
• Tips for dealing with problems at work